Common delivery problems and how to solve them
3 min read
The last stage of every e-commerce business is last-mile delivery, and this is where the courier service you partnered with comes into play. If you fail on a delivery, you’ve failed on a big part of your customer experience and it can have various implications on your business. Remember, your customer is not aware of what happens on the inside, what they witness is what’s given to them; your end product. We are going to discuss the most common delivery problems;
1. Not meeting SLAs (service level agreement),
2. Bad service quality,
3. Lack of support when things go wrong.
The most common delivery problem is late deliveries. This will have the biggest impact on your customer satisfaction. If you shatter this wall of trust you built with your customer by not sticking to the agreed-upon delivery window, you might lose this customer. Punctuality is the biggest advantage your business can have because it builds long-term trust with customers, and as we know, trust builds lifelong satisfaction. swftbox avoids this problem altogether by using smart algorithms and tech to map out the routes for each driver, ensuring that they have enough time to deliver shipments on time, meeting SLAs and creating a great customer experience. During the past two years, we’ve made sure we kept eyes on numbers and have high success rates.
Quality is at the top of swftbox’s values, and making sure your product arrives to your customer in mint condition is our top priority. Unfortunately, goods delivered in an unacceptable condition is a common delivery problem many businesses suffer from. As a business, you would want your goods to arrive to your customer the same way you sent them. There are two things you need to keep in mind;
1. Make sure you’ve used the right packaging for your products,
2. Your delivery company needs to be handling packages with care.
At swftbox’s fulfillment centers, packages are carefully picked, packed and delivered to your customers making sure the quality of the product is not compromised. We train and teach our drivers about the importance of preserving quality and package handling.
Finally, the most crucial part of a delivery is customer service. Customer service helps you retain customers and extracts more value from them. Like any operation, a delivery can go wrong at any point for numerous reasons. You’ve heard the saying, “these things happen”, and they will, but with the right support system, you can avoid complaints and set customer expectations right. Not to mention that it also reinforces company values and your brand. At swftbox, we’ve invested in the right staff and tools to create an impeccable and professional service. So when something goes wrong, our team is quick to take corrective actions to maintain the customer experience you’ve built. Our agents are trained to handle any situation that arises and they will make sure to find smart and quick solutions to problems. Customer experience is our top priority, and our customer service is a reflection of that.
Delivery problems are common especially among smaller e-commerce businesses. The most common are late deliveries, damaged goods and customer service. swftbox provides a delivery service that prioritizes customer satisfaction. We work to continuously upgrade our technology and algorithm to satisfy our partners’ and customers’ demands. Make sure you choose the right delivery partner and keep your eyes on the your success rates, service quality and support channels and resources.
